The YEGOHOST Support Center

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+250 788 867 447

+1 405 602 9804

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Head Office

La Bonne Adresse House

2nd Floor, Near UTC

KN 2, Round About

Kigali, Rwanda

YOUR E-BUSINESS IS OUR DUTIES!

The Internet makes your business successful and YEGOHOST provides support as an expert in e-business and web hosting. Whatever your needs are for online success, we offer the right solution!

Backups

Overview

The Backups area provides a basic interface for downloading and storing all or some of the website’s files, databases, forwarders and filters.

This tool may be useful for more experienced users who wish to expedite the backup process.

note Note: Newer users may prefer to use the Backup Wizard.

Full backups

You can use this interface to create a full backup. The full backup will include your /home directory, databases, email forwarders, and filters.

Create a Full Backup

To save a copy of your website to the web server:

  1. Click the Download or Generate a Full Web Site Backup button.
  2. Select Home Directory from the Backup Destination heading.
  3. Enter your email address.
  4. Click the Generate Backup button. You will receive an email after the backup is complete.
    • The backup file's creation date appears in the filename (which begins with backup-MM-DD-YYYY). The file will be stored as a tar ball, or compressed data file, with the file extension .tar.gz.

Download a Full Backup

To download a full backup to your computer:

  1. Click Download or Generate a Full Web Site Backup.
  2. Under Backups Available for Download, select the backup file that you wish to save to your computer.
    • The backup file's creation date appears in the filename (which begins with backup-MM-DD-YYYY). The file will be stored as a tar ball, or compressed data file, with the file extension .tar.gz.

Store a Backup file remotely

You can also use the Full Backup interface to log in to a remote computer via FTP/SCP and store the backup files there.

To remotely store a backup file:

  1. Select Remote FTP Server, Remote FTP Server (passive mode transfer), or Secure Copy (SCP) from the Backup Destination menu.
  2. Enter the remote server's information in the text boxes that appear when you select the backup destination.
  3. Click Generate Backup.

You will receive an email after the process is complete.

note Notes:

  • This feature is intended for advanced users.
  • You cannot use a full backup to restore your site via the cPanel interface. You must download and decompress the file prior to restoration. After you decompress the file, you can upload and restore the individual pieces of your account that are contained within the full backup.

Partial Backups

The Backups interface also allows you to store individual pieces of your account.

If you wish to download and store your entire /home directory, your SQL database(s), and your email forwarders and filters, click the appropriate links under the Partial Backups headings. This method will download the backup file(s) to your computer and save them to a specified directory.

PICK Important: The Email Filters backup file that you download will only store the domain account-level email filters that are found in the /etc/vfilters/$domain file. The backup file will not store user account-level email filters.

System Backups

If system backups have been enabled by your web host, you can download a compressed copy of all your website’s files here.

You will see options to download the most recent backup made at daily, weekly, or monthly intervals.

systembackups.png

Download Options for System Backups

Restore the site from the Backups link

This function will restore portions of your site using a backup file on your computer. To begin, choose the part of your site that you wish to restore.

To restore a portion of your site:

  1. Click the appropriate Choose File button.
    • For example, if you wish to restore your MySQL database, click Choose File under the Restore a MySQL Database heading.
  2. Select the backup file from your computer.
  3. Click Upload to restore that portion of your site.

Important information about your backups

Contents of the home directory backup

When you back up your /home directory, the backup includes:

  • All of the files that you own.
  • Files that you do not own but have access to.

note Note: Files that you do not own and do not have access to are not included in the backup — even if they are stored in your /home directory.

Can I exclude files from a backup?

You can exclude certain files and directories from a backup by placing a configuration file in your /home directory. For more information, read our cpbackup-exclude.conf documentation.


Do I have access to the tech support center 24 hours 7 days a week?

Yes, our technical support center is open 24 hours 7 days a week to provide our customers service, around the clock. You can receive Live Chat and Phone service from our 24 / 7 available customer support team for immediate


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